Shipping & Returns
Canada
Standard shipping is CAD 12. Orders of CAD 150 or more receive free standard shipping.
United States
Standard shipping is USD 15. Orders of USD 150 or more receive free standard shipping. Import duties, taxes, and customs charges are the customer’s responsibility.
Any order containing two or more items receives free standard shipping.
Returns & Exchanges
Eligible items may be returned or exchanged within 7 days of delivery. Return shipping is not included and is the customer’s responsibility. Items must be unworn, unwashed, and returned with original tags and packaging. Sale items are final sale. Pre-order items remain eligible for return or exchange within the 7-day window.
Contact qilla.customer@gmail.com before returning an item. We reply within 48 hours. A return address will be provided after your request is approved.