Refund policy

Qilla Return & Refund Policy

Returns and exchanges
Eligible items may be returned or exchanged within 7 days of delivery. Items must be unworn, unwashed, unused, and returned with all original tags and packaging. Sale items are final sale. Pre-order items remain eligible for return or exchange within this 7-day period.

Return shipping
Return shipping costs are the customer’s responsibility and original shipping charges are non-refundable. Contact qilla.customer@gmail.com before sending an item back. Include your order number and reason for return. We will reply within 48 hours and provide the return address after your request is approved. Returns sent without prior approval may not be accepted.

Refunds
After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Processing times may vary by bank or payment provider.

Pre-order cancellations and delays
Pre-orders may be cancelled for a full refund before fulfilment. If the estimated shipment is delayed, you may request a full refund before the order is fulfilled.

Damaged, defective, or incorrect items
Please contact qilla.customer@gmail.com promptly after delivery if an item is damaged, defective, or incorrect so we can review the issue and provide a remedy.